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Recent Dialogue

More on the Decline and Fall of Frequent Flyer Mile Values

Tuesday, 19 August 2008
Our thoughts on the devluation of frequent flyer miles is echoed in an article from The New York Times.

By Invitation Only

Tuesday, 12 August 2008
Unpublished loyalty programs and exclusive customer benefits are examples of effective customer marketing strategies that allow brands to more meaningfully connect with customers.

Frontier Does it Right

Tuesday, 12 August 2008
Frontier Airlines provides a good and timely example of an airline communicating with its customers.

More Frequent Flyer Program News

Thursday, 7 August 2008
American Airlines announced some changes to AAdvantage following a review similar to Delta's. Frequent flyer programs are changing, some more and better than others.

The Opportunity for Integrating PR and Customer Communications

Monday, 4 August 2008
Delta's recent SkyMiles changes, announced to the press and not to SkyMiles members, illustrates how far companies still need to go in thinking about customers first.

Do the Math: The Continuing Decline In The Value Of Frequent Flyer Miles

Saturday, 2 August 2008
The changes being made to frequent flyer programs such as Delta SkyMiles are devaluing frequent flyer miles.

Saying Thank You to Customers

Monday, 23 June 2008
Saying thank you to customers is one thing. Getting customers to thank you is something entirely different, and a much more noble endeavor in terms of loyalty marketing.

"Loyalty Is Expensive"

Sunday, 27 April 2008
Loyalty is not expensive if you consider that you can directly measure its impact on revenue and profitability.

"At Least Kiss Me When You Do That!"

Wednesday, 20 February 2008
As readers of this blogue know, last year I qualified for Platinum Medallion (elite) status in Delta Air Lines SkyMiles for the first time.  Being a bit of a loyalty "geek" (as you might expect), I knew the exact flight on which&n

The Emperor Now Has Clothes

Sunday, 17 February 2008
Introducing Comp Customers, a better metric for tracking retailer performance.

Customer Loyalty Resolutions for 2008

Thursday, 10 January 2008
Customer Loyalty Marketing Resultions for 2008 from rDialogue, a loyalty and relationship marketing boutique.

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Nike+ iPod = A Relevant Partnership

posted Friday, 27 April 2007

Partnership marketing can be an extremely successful customer loyalty and relationship marketing strategy.  In terms of relationship marketing, partnership marketing is basically a brand-to-brand (and thus leveraged) form of referrals.

 

There are countless examples of partnership marketing, ranging from those that are purely promotional (e.g., think “back of cereal box”) to those that are absolutely strategic, like Delta Air Lines and American Express.  Those in the latter category illustrate how crucial fit and execution are in terms of creating a situation where 1+1=3.

 

It is all too uncommon to see partnerships done to perfection but what Nike and Apple are doing with Nike+ comes as close as to perfect anything.   Here’s my experience, which will probably sound like a script from the Nike+ brand manager!

 

A few weeks back my old iPod Photo crashed.  After scheduling an appointment and making a visit to the Genius Bar, it was determined (to my disappointment) that it was time for a new iPod.  Ten minutes later I was out of the store with a new 8GB Nano, thinking that the flash memory would hold up better in case I went running with it.


The following weekend I went to my local Fleet Feet running store intent on switching running shoes.  To make a long story short, I tried a new pair of Nike shoes that were highly rated by Runners World.  After a short run in them, the store’s owner mentioned that it comes with an optional chip that will track your time, distance and pace in conjunction with an iPod Nano.  The chip, which fits underneath the insole of the shoe, transmits your running data to the iPod, which can then upload the data to the Nike+ website, via iTunes. 

 

Sold.

 

While the term “plug and play” is often overused and an overstatement, it fits here perfectly.  The iPod, chip and transmitter worked perfectly together right out of their respective boxes.  It’s customizable and yet wonderfully easy to use at the same time.

 

More importantly, this combination is not only satisfying in terms of how it functions, but running with the combination is a new and great experience.  After the first week I was convinced I was running faster and farther, and the proof was easily viewed graphically via the Nike+ website!

 

So upon uploading my run yesterday, here’s what I’m greeted with:

     

Nike+ 100 Mile Teaser

Stay tuned…

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